The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures.
The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff or other patient. The same applies to any patient who damages property.
All instances of actual physical abuse on any doctor or member of staff by a patient or their relatives will be reported to the police as an assault.