DNA Policy

Over 100 appointments are wasted each month at Posterngate Surgery due to patients failing to attend for their appointment without informing the Surgery prior to the appointment.

In an attempt to try and resolve this the Practice has the following policy.

If you fail to attend appointments without informing us prior to the appointment time, we will write to you asking if there are any specific problems preventing you from letting us know.

If you repeatedly fail to attend for appointments you may be removed from the Practice list and have to find an alternative GP practice.

Your co-operation in this matter is greatly appreciated.