Dates Our Surgeries Are Closed:

25th December 2020

28th December 2020

We will be CLOSED between 1-4pm for training purposes on:

Thursday 19th November 2020

We will be CLOSED between 12-6pm for training purposes on:

Thursday 15th October 2020

Please contact Out Of Hours for any emergencies during those times on 03001230762

For routine problems please ring the surgery when we are open.

If you have an urgent problem, please call 03001230762. If you have a medical emergency, please dial 999 – thank you.

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Appointments at Posterngate Surgery

We understand it can be confusing to work out who you need to book an appointment with for certain problems. We have produced a leaflet for patients to give some idea of who to book in with to make things a bit easier. You can find this leaflet under 'Appointments' at the top of the page, and then in the tab 'Who to book with'.

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Did you know that chemists offer a delivery service for patients?  For more information please speak to one of the local chemists

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Please let the Surgery know if you would like to receive text message reminders of your booked appointments

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We want to encourage patients to give their views about how the practice is doing. If you are interested in finding out more information, please click on the 'Sign up for our Patient Group' link below.

If you would like to become a member of the Patient Participation Group, please contact the Surgery for more information.

Care Navigators

 Posterngate Receptionists are here to help you

26% of patients seen by a GP present with problems that can be managed by an alternative health care professional.

Recently our reception services team have successfully completed Active Signposting (non-medical telephone triage) training, one of the outcomes highlighted by the government’s vision for General Practice via NHS England’s General Practice Forward View. A strategy which outlines practical and funded steps targeted to improve the infrastructure and the quality of care offered to patients in general practice.


The Active Signposting training has upskilled our receptionists to be “Care Navigators” enabling them sign post patients to the most appropriate healthcare professional for their needs, making it easier and faster to get the help you require.

In future when you ring to make an appointment a Receptionist will ask you for a little more information.  Please share this with them, it’s entirely confidential. This will help us ensure that you see the most appropriate member of the Practice team, as quickly as possible.

Thank you for your understanding,

Posterngate Surgery


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