Dates Our Surgeries Are Closed:

Friday 2nd April 2021

Monday 5th April 2021

Monday 3rd May 2021

Monday 31st May 2021

Monday 30th August 2021

Monday 27th December 2021

Tuesday 28th December 2021

We will be CLOSED for training purposes between 1-4pm  on:

10th February 2021

11th March 2021

12th May 2021

17th June 2021

15th September 2021

17th November 2021

Please contact Out Of Hours for any emergencies during those times on 03001230762

For routine problems please ring the surgery when we are open.

If you have an urgent problem, please call 03001230762. If you have a medical emergency, please dial 999 – thank you.

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Appointments at Posterngate Surgery

We understand it can be confusing to work out who you need to book an appointment with for certain problems. We have produced a leaflet for patients to give some idea of who to book in with to make things a bit easier. You can find this leaflet under 'Appointments' at the top of the page, and then in the tab 'Who to book with'.

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Did you know that chemists offer a delivery service for patients?  For more information please speak to one of the local chemists

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Please let the Surgery know if you would like to receive text message reminders of your booked appointments

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We want to encourage patients to give their views about how the practice is doing. If you are interested in finding out more information, please click on the 'Sign up for our Patient Group' link below.

If you would like to become a member of the Patient Participation Group, please contact the Surgery for more information.

Online Access

Online Access to GP Record

We have enabled patients to request repeat prescriptions and book appointments and view their summary care record on line through our clinical system and increasing numbers have taken advantage of these services.   This service has now been extended as of the 31 March 2016 to enable patients to request access to their Detailed Coded Record. This includes coded data and not free text from consultations. Proxy Access may also be provided. A proxy is defined as a person authorised to act on behalf of another or the authority to represent someone else. Please ask for further information.


However, it is important to stress this requires additional considerations around the security of your medical information.   The practice will need to verify your ID and you will need to sign a form stating that you have read and understood the requirements and implications detailed below before consenting and applying for access. Application forms can be collected at Reception and will need to be completed fully and brought into practice by the patient with 2 forms of ID; photo ID and a proof of address.


Please Note: Children 11- 15 years old- the practice has made the decision not to allow any online access by either the child or their parent or guardian in this age range. This includes making appointments and ordering prescriptions.   Online Access is automatically switched off when a child reaches their 11th Birthday. This decision has been made in the best interests of these children and is to enable the practice to ensure decisions a child may make in relation to their care, in line with Gillick competencies and supported by Fraser Guidelines, remain confidential. On reaching 16 the patient can request online access in their own right.

Your Responsibilities

  • It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately. 
  • If you can’t do this for some reason, we recommend that you contact the practice so that they can remove online access until you are able to reset your password.
  • If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.
  • The practice may not be able to offer online access due to a number of reasons such as concerns that it could cause harm to physical or mental health or where there is reference to third parties. The practice has the right to remove online access to services for anyone that doesn’t use them responsibly.

      Key considerations 

      Forgotten history

      There may be something you have forgotten about in your record that you might find upsetting.

      Abnormal results or bad news

      If your GP has given you access to test results or letters, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.

      Choosing to share your information with someone

      It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure.


      If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.

      Misunderstood information

      Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.

      Information about someone else

      If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.

      If you already have a username and password, you can access SystmOnline by clicking here.

      NHS App

      You can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the NHS App as well as SystmOnline to order prescriptions, view your medical record and book appointments. The NHS app also allows you to check your symptoms and find out what you need to do for urgent advice. For more information and to register, please visit

      Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website