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Noticeboard

 

Dates Our Surgeries Are Closed

Please note that both our Surgeries in Selby and Hemingbrough will be

CLOSED on the

following dates:

THURSDAY 25 DECEMBER 2014

FRIDAY 26 DECEMBER 2014

THURSDAY 1 JANUARY 2015

In an emergency when we are closed on the above dates, please call NHS 111.

Please remember to get your prescription requests in early, giving 48 hours notice (2 days,

excluding weekends and bank holidays). Repeat prescriptions can be ordered by calling into

the Surgery, dropping your repeat slip into the postbox, by e-mail, by fax or through the

chemist. The e-mail address is

voyccg.prescriptionsposterngate@nhs.net.

In addition, we are

CLOSED on the following dates from 1-4pm for training purposes:

Tuesday 20 January 2015 and Wednesday 18 March 2015

In an emergency when we are closed for training, please call Out of Hours on 0330 123 0938.

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CHANGE OF EMAIL ADDRESS

Please note our email address has changed. If you usually order repeat prescriptions via email, please send it to voyccg.prescriptionsposterngate@nhs.net

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PATIENT PARTICIPATION GROUP 2012 / 2013 REPORT

To view the PPG Report please click on the 'Patient Participation Group' link below.

* * * * *

PRESCRIPTION REQUESTS

In common with other surgeries, we are receiving an increase in volume of prescription requests.  Also, GPs are having to undertake more stringent safety checks when issuing repeat prescriptions.  It is therefore with regret that with immediate effect we require 48 working hours notice (2 days excluding weekends) from receipt of a prescription request to collection by the patient.

We recognise this will be inconvenient for some of you, but unfortunately we have no alternative.

This will also bring us in line with other surgeries as the national standard is 72 hours .

Please note, if you send a prescription request to mailto:voyccg.prescriptionsposterngate@nhs.net  you will now receive an automatic reply via email which lets you know your email has been received.

* * * * *

CHEMISTS DELIVERY SERVICE

Did you know that chemists offer a delivery service for patients?  For more information please speak to one of the local chemists

* * * * *

TEXT MESSAGE REMINDERS

Please let the Surgery know if you would like to receive text message reminders of your booked appointments

* * * * *

YOUR VIEWS ARE IMPORTANT

We want to encourage patients to give their views about how the practice is doing. If you are interested in finding out more information, please click on the 'Sign up for the Patient Survey' link below.

If you would like to become a member of the Patient Participation Group, please contact  Lucy Apedaile  at the Surgery for more information.

Appointments at Posterngate Surgery


consultRing our main switchboard on 01757 702561 to book an appointment at either our main practice or our branch surgery.


Alternatively, you can now register at the surgery to be able to book appointments online. This is an easy process and frees up the telephone line.


Urgent problems will be seen the same day by a GP. However we cannot guarantee that you will see your usual GP or any other GP that you request.


Some appointments are available up to 10 working days in advance. These are limited in number. We stagger the availability of times after this.  If your condition is non-urgent, you can expect to see a GP within two working days. However, you may have to wait longer if you want to see a particular GP.


Nurses based in our Practice treat patients for a wide range of common conditions. You can expect to see a nurse within one working day.


We offer telephone appointments with all the clinical staff, including GPs. If you feel your problem can be dealt with over the telephone, please ask our Reception team who will be pleased to help you.


Please note that we cannot guarantee the time at which you may be called back if the member of staff is not available immediately. Please note that the surgery telephone number will appear as 'private' or 'unknown' on caller display phones.


Late cancellation of appointments means that we are unable to offer that appointment to another patient and is a waste of GP or nurses time. Please try and attend.   Patients who persistently do not attend will be removed from our Practice list.


Hemingbrough Surgery


Hemingbrough Surgery is a small branch surgery, operating for a restricted number of hours. It caters for patients registered with the Practice who live in Hemingbrough, Cliffe, South Duffield, and Cliffe Common.

We dispense medicines at the surgery for these patients. We regret that we cannot dispense to any patient for whom we do not have specific authority. Generally, this covers patients who live outside the catchment area.

 
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