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Noticeboard

Patient services- 29 November 2016

On Tuesday 29th November from 1.30pm the practice will only be open for pre–booked appointments & prescription collections. This is due to a clinical summit that some of our GPs have been required to attend.

  • For urgent appointments that afternoon please call the OOH care team on 03001230762.
  • For a medical emergency please dial 999
  • For all other routine appointments please call after 8am on Wednesday 30th November

We apologise for any inconvenience

Thank you

Dates Our Surgeries Are Closed

We are CLOSED on between 1-4pm for training purposes on

Thursday 17 November 2016

Please note we will be CLOSED on: Wednesday 14th December 2016 1- 2pm

Please contact Out Of Hours for any emergencies during those times on 03301230762

 

Appointments at Posterngate Surgery

We understand it can be confusing to work out who you need to book an appointment with for certain problems. We have produced a leaflet for patients to give some idea of who to book in with to make things a bit easier. You can find this leaflet under 'Appointments' at the top of the page, and then in the tab 'Who to book with'.

 

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CHEMISTS DELIVERY SERVICE

Did you know that chemists offer a delivery service for patients?  For more information please speak to one of the local chemists

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TEXT MESSAGE REMINDERS

Please let the Surgery know if you would like to receive text message reminders of your booked appointments

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YOUR VIEWS ARE IMPORTANT

We want to encourage patients to give their views about how the practice is doing. If you are interested in finding out more information, please click on the 'Sign up for our Patient Group' link below.

If you would like to become a member of the Patient Participation Group, please contact the Surgery for more information.

Appointments at Posterngate Surgery

consultRing our main switchboard on 01757 702561 to book an appointment at either our main practice or our branch surgery.

Alternatively, you can now register at the surgery to be able to book appointments online. This is an easy process and frees up the telephone line.

Urgent problems will be seen the same day by a GP. However we cannot guarantee that you will see your usual GP or any other GP that you request.

Some appointments are available up to 10 working days in advance. These are limited in number. We stagger the availability of times after this.  If your condition is non-urgent, you can expect to see a GP within two working days. However, you may have to wait longer if you want to see a particular GP.

Nurses based in our Practice treat patients for a wide range of common conditions. You can expect to see a nurse within one working day.

We offer telephone appointments with all the clinical staff, including GPs. If you feel your problem can be dealt with over the telephone, please ask our Reception team who will be pleased to help you.

Please note that we cannot guarantee the time at which you may be called back if the member of staff is not available immediately. Please note that the surgery telephone number will appear as 'private' or 'unknown' on caller display phones.

If you arrive late for your appointment or contact us to say you will be late for an appointment, the receptionist will ask the reason and let your doctor/nurse know. The doctor/nurse will then advise whether they are able to see you. He/she will have other patients and you may have to wait to be seen. We do try to accommodate patients who arrive late, but on some occasions you may be advised to re-book your appointment for another.

 

Hemingbrough Surgery

Hemingbrough Surgery is a small branch surgery, operating for a restricted number of hours. It caters for patients registered with the Practice who live in Hemingbrough, Cliffe, South Duffield, and Cliffe Common.

We dispense medicines at the surgery for these patients. We regret that we cannot dispense to any patient for whom we do not have specific authority. Generally, this covers patients who live outside the catchment area.

 
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