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Noticeboard

Dates Our Surgeries Are Closed:

25th December 2018

26th December 2018

We will be CLOSED between 1-4pm for training purposes on

Thursday 15th November 2018

Please contact Out Of Hours for any emergencies during those times on 03001230762

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For information on GDPR which replaced The Data Protection Act on 25.05.2018, please see the link on the right hand side of the screen,or click here.

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Appointments at Posterngate Surgery

We understand it can be confusing to work out who you need to book an appointment with for certain problems. We have produced a leaflet for patients to give some idea of who to book in with to make things a bit easier. You can find this leaflet under 'Appointments' at the top of the page, and then in the tab 'Who to book with'.

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CHEMISTS DELIVERY SERVICE

Did you know that chemists offer a delivery service for patients?  For more information please speak to one of the local chemists

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TEXT MESSAGE REMINDERS

Please let the Surgery know if you would like to receive text message reminders of your booked appointments

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YOUR VIEWS ARE IMPORTANT

We want to encourage patients to give their views about how the practice is doing. If you are interested in finding out more information, please click on the 'Sign up for our Patient Group' link below.

If you would like to become a member of the Patient Participation Group, please contact the Surgery for more information.

Care Navigators

 Posterngate Care Navigators are here to help you

26% of patients seen by a GP present with problems that can be managed by an alternative health care professional.

Recently our reception services team have successfully completed Active Signposting (non-medical telephone triage) training, one of the outcomes highlighted by the government’s vision for General Practice via NHS England’s General Practice Forward View. A strategy which outlines practical and funded steps targeted to improve the infrastructure and the quality of care offered to patients in general practice.

signpost

The Active Signposting training has upskilled our receptionists to be “Care Navigators” enabling them sign post patients to the most appropriate healthcare professional for their needs, making it easier and faster to get the help you require.

In future when you ring to make an appointment a Care Navigator will ask you for a little more information.  Please share this with them, it’s entirely confidential. This will help us ensure that you see the most appropriate member of the Practice team, as quickly as possible.

Thank you for your understanding,

Dr John Reid

JDR



 
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